Returns & Refunds

At UNMD, we want you to feel confident every time you shop with us. If something isn't right with your order, we're here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging

Once we've reviewed your request, we'll arrange a replacement or refund where appropriate.

Returns

You may request a return within 180 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn

• Unused

• Unwashed

• In its original condition

Returns sent without prior approval cannot be accepted. Please contact us before sending anything back so we can provide the correct return instructions.

Unless your item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Refunds

Once your return or claim has been approved, your refund will be issued to your original payment method in the same currency used for your purchase.

Please note that your bank or payment provider may require additional time to process the refund after it has been issued.

Made to Order Products

Every UNMD piece is made to order specifically for you. Because of this, we cannot accept returns or offer refunds for:

• Change of mind

• Ordering the wrong size

• Ordering the wrong color

• Personal preference after delivery

We recommend checking our size guide carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

Non Returnable Items

For hygiene and safety reasons, certain products may not be eligible for returns unless they arrive damaged or defective.

We also cannot accept returns for:

• Items that have been worn, washed, altered, or damaged after delivery

• Orders with incorrect shipping information provided at checkout

• Requests made after the return eligibility period

Order Cancellations

Orders can only be canceled while they are still being processed. Once production has begun, we may no longer be able to cancel or modify your order.

If you need to make a change, please contact us as soon as possible after placing your order.

Need Help?

If you have any questions about your order, we're always happy to help.

Please contact us and include your order number so we can assist you as quickly as possible.