Shipping policy

Shipping Policy

Last updated: August 14, 2026

At UNMD, most of our products are made to order rather than sitting in a warehouse waiting to be shipped.

This means your order goes through production first, followed by shipping to your address. We work with third party manufacturing and fulfillment partners, including Tapstitch, to produce and fulfill certain UNMD products.

We want to be transparent about how this works, so here's what you can expect.

1. How Our Shipping Works

When you place an order with UNMD, the process generally looks like this:

Order placed → Production → Quality check → Packaging → Shipping → Delivery

Some products are produced specifically after you place your order. Once production is complete, the package is handed over to a shipping carrier for delivery.

Depending on the product and destination, your order may be manufactured and shipped directly by our fulfillment partner on behalf of UNMD.

2. Processing and Production Time

Because many UNMD products are made to order, your order needs to be produced before it can be shipped.

Estimated production time: 2 to 7 business days

Production time may occasionally take longer during periods of high order volume, holidays, production issues, or other circumstances outside our reasonable control.

Production time is not the same as shipping time.

For example, if a product takes 5 business days to produce and the estimated shipping time is 7 business days, the total time from placing your order to receiving it may be around 12 business days.

We will provide tracking information once your order has been shipped and tracking becomes available.

3. Shipping Time

Shipping times depend on your destination, shipping method, carrier, product, and fulfillment location.

As a general estimate:

Destination Estimated Shipping Time
United States 5 to 10 business days
Canada 6 to 12 business days
United Kingdom 5 to 10 business days
Europe 5 to 12 business days
Australia & New Zealand 7 to 14 business days
Other international destinations 7 to 18 business days

These are estimates, not guaranteed delivery dates.

Shipping times begin once your order has been produced and handed over to the carrier.

Actual delivery times may vary due to customs, carrier delays, weather, holidays, peak season volume, local delivery conditions, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated during checkout based on factors such as your destination, the products in your order, package weight, and available shipping methods.

The final shipping cost shown at checkout is the amount you will be charged for shipping.

Orders containing multiple products may have different shipping costs depending on the combination of products and how they are fulfilled.

5. Tracking Your Order

Once your order has been shipped, we will send tracking information to the email address provided during checkout when tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

If your tracking information has not updated for a few days, this does not necessarily mean that your package is lost. International shipments can sometimes go through periods where tracking updates are limited.

6. Where We Ship

UNMD ships to many countries worldwide.

However, shipping availability can vary depending on the destination, product, carrier restrictions, customs regulations, and other logistical circumstances.

Some locations may occasionally be unavailable for delivery.

If your country or address is not available at checkout, we may not currently be able to ship to that destination.

7. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Where applicable, these charges may be included in the shipping service used for your order. However, we cannot guarantee that additional charges will never be requested by local authorities or carriers.

If your country's customs authority or delivery carrier requires you to pay an import-related fee, the customer may be responsible for that charge.

Customs policies vary from country to country and are outside UNMD's control.

We also cannot guarantee how long customs clearance will take.

8. Delayed Orders

Estimated delivery times are based on current shipping and logistics conditions and are not guarantees.

Your order may take longer than the estimated timeframe because of:

  • Customs clearance

  • Carrier delays

  • Weather

  • Public holidays

  • Peak shopping periods

  • Incorrect or incomplete addresses

  • Local delivery issues

  • International shipping restrictions

  • Production delays

  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we'll investigate the shipment with our fulfillment or shipping partner.

9. Lost Packages

If your tracking information indicates that your package has been delivered but you cannot find it, please first check around your delivery location and with household members, neighbors, or your local carrier.

If you still cannot locate the package, contact us with your order number and tracking information.

If a package is confirmed to have been lost during transit, we will work with the relevant carrier and fulfillment partner to determine the appropriate solution.

10. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Send us:

  • Your order number

  • Clear photographs of the package

  • Clear photographs of the damaged product

  • A short description of the issue

We may use these photographs when submitting a claim to our fulfillment or shipping partner.

Please do not throw away the packaging until the issue has been resolved, as it may be required for a shipping claim.

11. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will try to correct the address before production or shipping begins, but we cannot guarantee that changes will be possible once your order has entered production or been shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.

12. Split Shipments

If your order contains multiple products, your items may occasionally be produced or shipped separately.

This can happen when products are manufactured at different fulfillment locations or require different production processes.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

You will not necessarily receive your entire order in one package.

13. Pre Orders and Special Products

If a product is marked as a pre order or has a specific production timeline on its product page, that timeline will take priority over the standard production estimates listed in this policy.

If an order contains both a pre order item and an immediately available item, the items may be shipped separately depending on how the order is fulfilled.

14. Shipping Delays During Peak Periods

Shipping and production can take longer during periods of unusually high demand, including major holidays and large shopping events.

We recommend placing international orders well in advance if you need them for a specific date.

UNMD cannot guarantee delivery by a particular holiday, event, birthday, or other date unless a guaranteed delivery service is specifically offered at checkout.

15. Contact Us

If you have a question about your shipment, please contact us through the contact information available on unmd.shop.

When contacting us about an order, please include your order number so we can locate the shipment and assist you more quickly.

A Note About How UNMD Fulfills Orders

We want to be upfront about our production model.

UNMD is an independent clothing brand. We design, curate, market, and sell our products, while working with specialized third party manufacturing and fulfillment partners for certain products.

For applicable orders, Tapstitch may manufacture, package, and ship your UNMD product on our behalf.

We use this model because it allows us to produce products when they are ordered instead of maintaining large amounts of unused inventory.

It also allows us to offer a wider range of products without operating our own manufacturing and distribution facilities.

Your order is still a UNMD order, and if you have a problem with your purchase, you should contact UNMD, not Tapstitch. We will handle the customer support process and work with our fulfillment partners when necessary.

By placing an order with UNMD, you acknowledge that third party manufacturing and fulfillment partners may be involved in producing and delivering your order.