Shipping Policy

We're excited to get your order to you.

Every UNMD piece is made to order, which means your garment is created specifically for you after your order is placed. This approach helps reduce waste while ensuring every item is made with care.

Processing Time

Once your order is placed, we'll begin preparing it for production.

Most orders are processed and produced within 1 to 6 business days before they're shipped. During busy periods, holidays, or new collection launches, processing may take a little longer.

Shipping Times

After your order has been shipped, estimated delivery times are:

• United States: 5 to 15 business days

• International: 5 to 15 business days

Please keep in mind that these are estimated delivery times and are not guaranteed. Delays can occasionally happen due to customs clearance, weather conditions, carrier disruptions, or peak shipping seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method available for your region.

You'll always see the final shipping cost before completing your purchase.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number.

Please allow a short period for tracking information to become available after your package has been dispatched.

International Shipping

We ship to most countries worldwide.

In most cases, customs duties and import taxes are already covered. However, in rare situations, some countries or regions may require additional customs or import fees before delivery. Any charges required by local authorities are the responsibility of the customer.

Incorrect Shipping Information

Please double check your shipping address and contact information before placing your order.

If you've made a mistake, contact us as soon as possible. We'll do our best to update your order before it enters production or ships.

Unfortunately, once an order has been dispatched, we may not be able to make changes. Orders returned because of an incorrect address provided at checkout may require additional shipping charges for reshipment.

Delayed, Lost, or Damaged Packages

If your order arrives damaged, appears to be lost, or hasn't arrived within the expected delivery window, please get in touch with us.

We'll work with our shipping partners to investigate the issue and help find the best possible solution. If your item arrives damaged, please contact us within 7 days of delivery and include photos of the package and product.

Questions?

If you have any questions about your order or shipping, we're always happy to help.

Please contact us and include your order number so we can assist you as quickly as possible.