Returns & Refund Policy

Last updated: August 14, 2026

At UNMD, many of our products are made to order and fulfilled by third party manufacturing and fulfillment partners.

Because of this, our returns and refunds work a little differently from a traditional clothing store with its own warehouse.

We want to be transparent about that process.

1. How Returns Work

UNMD does not operate its own manufacturing or return warehouse.

For certain products, our fulfillment partner, Tapstitch, manufactures and ships your order on our behalf. If your order has a problem, you should always contact UNMD first.

We will review your request and, where necessary, coordinate with our fulfillment partner to determine the appropriate solution.

Depending on the situation and the applicable fulfillment partner's policy, the available solution may be a replacement, refund, or return.

You do not need to contact Tapstitch directly.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photographs of the product

• Photographs of the packaging if relevant

• A short description of the issue

We may request additional photographs or information so that we can submit the issue to our fulfillment partner.

If the issue is confirmed and accepted under the applicable fulfillment partner's policy, we will work with you to arrange the available resolution.

Depending on the circumstances, this may be:

• A replacement

• A refund

• A return

• Another appropriate solution

3. Wrong Size or Change of Mind

Please carefully check the size chart and product information before placing your order.

Because many UNMD products are made specifically after an order is placed, we cannot guarantee that returns or refunds will be available simply because you chose the wrong size, changed your mind, or no longer want the product.

If you have ordered the wrong size, color, or product, contact us anyway. We will check whether a return or other solution is possible under the applicable fulfillment partner's policy.

Any return in these circumstances may require the customer to cover applicable return or shipping costs.

4. Returns Must Be Approved First

Please do not send a product back without contacting UNMD first.

Because our products are fulfilled through third party partners, sending an item to an address without prior approval may result in the return not being accepted or processed.

If a return is approved, we will provide you with the appropriate return instructions.

5. Return Shipping

Return shipping depends on the reason for the return and the applicable fulfillment partner's requirements.

If the issue is caused by a manufacturing or fulfillment error, we will work with our fulfillment partner to determine the appropriate solution.

If the issue is related to a customer preference, such as ordering the wrong size or changing your mind, the customer may be responsible for applicable return shipping costs.

We will tell you what applies to your specific situation before asking you to return an item.

6. Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account depends on your payment provider or bank.

UNMD cannot control the processing time of your bank or payment provider.

Shipping charges may not be refundable unless required by applicable law or the circumstances of the order require otherwise.

7. Replacements

In cases involving damaged, defective, incorrectly printed, or incorrectly fulfilled products, a replacement may be offered instead of a refund.

Replacement availability depends on the product, production availability, fulfillment partner, and circumstances of the issue.

If the original product cannot be replaced, another resolution may be offered.

8. Lost Orders

If your package is lost during shipping, please contact us with your order number and tracking information.

We will investigate the shipment with the relevant carrier and fulfillment partner.

If the shipment is confirmed as lost and the claim is accepted under the applicable shipping or fulfillment policy, we will work with you to arrange the available resolution.

Packages marked as delivered by the carrier are not automatically considered lost.

We may ask you to check with your local carrier, household members, neighbors, building reception, or other relevant locations before an investigation is opened.

9. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address, we cannot guarantee that the order can be changed before production or shipping.

If the package is returned because of an incorrect address and needs to be shipped again, additional shipping costs may apply.

Contact us as soon as possible if you notice an error in your address after placing an order. We will try to help if the order has not yet entered production or fulfillment.

10. Order Cancellations

Because many of our products are made to order, orders may enter production shortly after being placed.

If you want to cancel an order, contact us as soon as possible.

We will check the status of your order and determine whether cancellation is still possible.

Once production or fulfillment has started, cancellation may no longer be possible.

11. Product Condition

Where a return is approved, the product may need to be returned in its original condition.

Products that have been worn, washed, altered, stained, damaged, or otherwise used may not be eligible for return unless the issue itself is related to a manufacturing defect.

12. Our Fulfillment Partner

We want to be clear about how UNMD operates.

UNMD is an independent clothing brand. We handle our brand, products, website, designs, marketing, and customer support, while using third party manufacturing and fulfillment partners to produce and ship certain products.

For applicable orders, Tapstitch may manufacture, package, and ship your order on behalf of UNMD.

This allows us to produce products when they are ordered without maintaining a large inventory of finished clothing.

Because Tapstitch handles the physical manufacturing and fulfillment process for applicable orders, certain return, replacement, refund, and shipping decisions are subject to the policies and requirements of the fulfillment partner handling your order.

However, you should always contact UNMD first.

We will communicate with the fulfillment partner on your behalf where necessary and explain the available options to you.

13. No Direct Returns to Tapstitch

Please do not contact Tapstitch directly regarding your UNMD order or send a return to Tapstitch without instructions from UNMD.

Your purchase was made through unmd.shop, so UNMD is your point of contact for customer support.

14. Consumer Rights

Our return policy does not override any mandatory consumer rights that apply to you under the laws of your country.

Depending on where you live, you may have statutory rights relating to cancellations, returns, refunds, defective products, or other consumer protections.

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

15. Contact Us

For any return, refund, replacement, damaged product, defective product, or order-related issue, contact us at:

Email: aznkhan585@gmail.com

Please include your order number and, where relevant, photographs of the product and packaging.

The more information you provide, the easier it is for us to investigate the issue with our fulfillment partner.

Our Approach

We're an independent clothing brand, and we use third party manufacturing and fulfillment because it allows us to create products without maintaining our own large-scale manufacturing and warehouse operation.

We don't want to hide that from you.

Sometimes this means that a return, replacement, or refund needs to be coordinated with the company that physically produced and shipped your order.

If something genuinely goes wrong with your order, contact us at aznkhan585@gmail.com and we'll work with our fulfillment partner to find the appropriate solution.

We appreciate your understanding and your support for UNMD.